Privacy Policy

1. Who we are

Ryhms is a private mobility platform connecting Clients with independent operators and service providers (“Charter Partners”) offering mobility services and access to mobility assets.

Ryhms provides marketplace, technology, verification, payment, coordination and related infrastructure. Unless expressly stated otherwise, Ryhms is not the owner or operator of the Asset or provider of the underlying mobility service.

2. Information we collect

Depending on how you use Ryhms, we may collect account and contact information such as name, email, telephone number, account credentials, company and billing information.

We may collect identity and verification information, including government-issued identification, date of birth where required, verification results and information required for KYC, sanctions, PEP, security or compliance checks.

Where legally permitted and required for a verification process, we may process biometric information or biometric identifiers used for identity or facial matching.

We may collect Reservation and Journey information, including Requests, Reservations, Charter details, destinations, passenger or guest information, service preferences, cancellation information and related communications.

We may collect payment and transaction information, including payment method, transaction amount, currency, payment status, refunds, chargebacks and transaction identifiers. Payment card details may be processed directly by payment providers.

Where available, we may collect Asset location, Journey and tracking information supplied by third-party tracking or telematics providers.

We may collect device and technical information such as IP address, device type, operating system, browser/application information, identifiers, logs and Platform usage information.

We may collect communications, support requests, reviews, feedback and correspondence, as well as information supplied by Charter Partners and service providers.

3. How we collect information

We collect information directly from you when you create an account, submit a Request, make a Reservation, communicate with Ryhms, make a payment, complete verification or otherwise use the Platform.

We may receive information from Charter Partners, payment providers, identity and verification providers, compliance and screening providers, tracking providers and other service providers. Certain technical information may be collected automatically.

4. How we use information

Ryhms may use information to create and administer accounts; process Requests and Reservations; coordinate Charters and Journeys; process payments, refunds and chargebacks; perform identity, KYC, sanctions, PEP, fraud and security screening; perform biometric or facial matching where applicable and legally permitted; communicate with Clients, Charter Partners and service providers; provide customer support; provide tracking and Journey information; operate, secure and improve the Platform; detect and prevent fraud and abuse; comply with law; enforce agreements; protect Ryhms and its users; and perform other purposes disclosed when information is collected.

5. Legal bases for processing

Where applicable law requires a legal basis, Ryhms may rely on performance of a contract or pre-contract steps, legal obligations, legitimate interests such as operating and securing the Platform and preventing fraud, consent where required, and other lawful bases available under applicable law.

Where processing is based on consent, you may withdraw consent where permitted by law. Withdrawal does not affect prior lawful processing or processing that may continue on another lawful basis.

6. Verification, KYC and compliance

Ryhms may use identity verification, KYC, sanctions screening, PEP screening, biometric verification, fraud detection and other checks for particular services, transactions or risk controls. Information necessary for these checks may be shared with qualified third-party verification, screening, compliance or security providers.

Verification is intended to protect Clients, Charter Partners and the Platform and does not guarantee identity, financial condition, suitability, safety or performance.

7. Payments

Payments may be processed through third-party payment providers. Ryhms may receive transaction information necessary to confirm payment, administer Reservations, process refunds and chargebacks, manage disputes and maintain transaction records.

Where Ryhms Escrow is used, information may be processed as necessary to administer the payment and escrow process.

8. Sharing information

We may disclose information as reasonably necessary to provide the Platform, including to Charter Partners; payment and financial service providers; identity, KYC, sanctions, PEP, fraud and security providers; tracking, mapping, communications and technology providers; insurers and other service providers; professional advisers; regulators, courts or law enforcement where required or permitted; and affiliates or transaction counterparties in connection with a merger, acquisition, financing, restructuring, sale of assets or similar transaction.

We may also disclose information with your direction or consent or where otherwise permitted by applicable law.

9. International data transfers

Ryhms may use providers or work with Charter Partners and other recipients located in countries different from your country of residence. Where personal information is transferred across borders, Ryhms will use measures required by applicable law.

10. Data retention

Ryhms retains information for as long as reasonably necessary to provide services, maintain business and transaction records, satisfy legal and regulatory obligations, resolve disputes, prevent fraud and enforce agreements. Retention periods may vary by information type, purpose and legal requirement.

11. Data security

Ryhms uses reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure. No transmission or storage method is completely secure, so absolute security cannot be guaranteed.

12. Cookies and similar technologies

Ryhms may use cookies, software development kits, pixels, local storage and similar technologies to operate the Platform, remember preferences, maintain security, understand usage, measure performance and improve services.

Where required, Ryhms will provide appropriate choices or consent mechanisms for non-essential technologies. A separate Cookie Policy may provide additional information.

13. Location and Asset tracking

Where applicable, Ryhms may receive or display location and tracking information relating to Assets or Journeys from third-party tracking, telematics, mapping or other providers. Tracking information may be delayed, unavailable or inaccurate and may be processed for coordination, visibility, safety and operational functionality.

14. Information about guests and passengers

If you provide information about another person, you are responsible for having authority to provide it and, where required, informing that person. Certain Charters may require passenger or guest information for safety, security, regulatory, immigration, airport, port or operator requirements.

15. Marketing communications

Ryhms may send service-related communications necessary to administer your account or Reservations. Where permitted by law, Ryhms may send promotional communications. You may opt out of promotional communications using the unsubscribe mechanism provided, while essential service communications may continue.

16. Your privacy rights

Depending on where you live and applicable law, you may have rights concerning personal information, including access, correction, deletion, restriction or objection to certain processing, portability, withdrawal of consent where applicable, or complaint to a privacy regulator.

These rights are not absolute and may be limited by law. Contact Ryhms to exercise a right; we may need to verify your identity before responding.

17. Children

The Platform is not intended for use by children where applicable law prohibits such use. Ryhms does not knowingly collect children’s personal information in violation of applicable law. Contact us if you believe this has occurred.

18. Third-party links and services

The Platform may contain links or integrations with third-party websites, applications and services. Their privacy practices are governed by their own policies. Ryhms is not responsible for third-party privacy practices.

19. Business transfers

If Ryhms is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

20. Changes to this Privacy Policy

Ryhms may update this Privacy Policy from time to time. Updated versions will be published through the Platform with a revised Last Updated date. Where required by law, Ryhms will provide additional notice or obtain consent for material changes.

21. Contact us

Email:

[email protected]

Website:

www.ryhms.com

Privacy requests:

[email protected]